May 25,2009

Greetings!!!

 

My name is Hiren Jasani and I am part of Global Strategic Initiatives team in Sutherland Global Services. I am writing this email to you to explore the investment opportunities for our expansion there. Currently we are evaluating Hangzhou in China to open our new contact center over there. In this process we would need your help and assistance in understanding the market dynamics in the city. However, before I elaborate, I would like to provide you with a short brief on Sutherland Global Services:

 

Established in 1986 in Rochester, NY, Sutherland Global Services is a US $400 million US based BPO major employing over 23,000 professionals across its 22 global delivery centers based out of US, Canada, India, Philippines, Mexico & Bulgaria. With a 22-year legacy in Customer Relationship Management, Sutherland specializes in providing customized Business and Knowledge Process outsourced solutions to over 60 Fortune 1,000 companies in areas such as Technology Support, Back Office Processing, Transaction Processing, Knowledge Management, Account Management, Business Intelligence & Customer Service. The scope of our services is provided to leading global corporations across the Information Technology, Telecommunications, Banking & Financial, Insurance, e-Retail and Healthcare verticals.

 

We are currently evaluating Hangzhou to serve our esteemed clientele for Customer Service & Technical Service portfolios. We intend to begin with about 150 seats. What I would like to accomplish with your help and assistance are details of the city on the followings:

 

?  BPO/Contact Center overview

?  Contact Center salaries of associates and retention/attrition rates prevalent

?  Office lease rates and infrastructure overview

?  Government incentives and grants

?  Labor pool, languages and no. of graduates annually

 

          

In closing, we must add that it has been a very heartening initiative for all of us here in Sutherland to choose Hangzhou as a possible hub for our expansion. I look forward to working with you in making this venture in China a successful initiative.

 

Best Regards,

 

Hiren Jasani

Global Strategic Initiatives

Sutherland Global Services

www.suth.com

 

 

Reply

May 26,2009

 

Dear Mr.Jasani,

  You can get information you need from website of Hangzhou municipal Government or Hangzhou Foreign Affair Office .

Website address:  http://hz.zj.gov.cn/main/zpd/English/

http://www.hzfao.gov.cn/hzfao/DesktopDefault.aspx?tabid=1096

Best wishes,

www.zhejiang.gov.cn